Terms of Service

Styled by ID is run by Indre Dauniene, trading as Styled by ID, a sole trader based in London, United Kingdom. You can contact us at hello@styledbyid.co.uk or on +44 7895 883309. In these terms, “we”, “us” and “our” mean Indre Dauniene, trading as Styled by ID, and “you” means the client booking our services.

These terms apply to the personal styling, wardrobe, personal shopping, online shopping concierge and other concierge services we provide, and to your use of this website. Some services, such as Private Client Membership, may come with a separate written agreement; where that agreement differs from these terms, the written agreement applies.

If you are booking as a consumer, nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.

Bookings usually begin with a free consultation. After we have agreed what you need, we will confirm the service, date, duration, location and price in writing, usually by email. A contract between us is formed when we send that written booking confirmation.

Prices shown on this website are a guide. The price that applies to your booking is the one stated in your booking confirmation.

Payment terms, including any deposit and when the balance is due, are set out in your booking confirmation. We do not take card payments through this website.

By you. You can reschedule or cancel a booked session free of charge by giving us at least 48 hours’ notice by email or phone. If you cancel with less than 48hours’ notice, or do not attend, we may charge the full session fee, because we will have reserved the time and may have pre-booked appointments with retailers on your behalf.

Your 14-day cancellation right. If you book as a consumer remotely (for example by email or phone) or away from our place of business, you also have a legal right to cancel within 14 days of the booking confirmation without giving a reason. If you ask us to start a service within those 14 days and then cancel, you will pay for the part of the service already provided. Once a service has been fully provided at your request, this right no longer applies.

By us. If we need to cancel or move a session, for example because of illness, we will tell you as soon as possible and offer a new date or a full refund of anything you have paid for that session.

When we shop with you or source items for you, your purchase is made with the retailer, brand or seller, and their terms, returns policy and guarantees apply to the goods. We are not the seller of those goods and are not responsible for their quality, delivery or availability, although we will help you deal with the retailer if there is a problem.

Our fees are for our styling and advisory time. They are separate from the cost of anything you choose to buy, and you are never obliged to buy anything we recommend.

Styled by ID gift cards can be redeemed against our services. The value, validity period and any conditions are stated on the gift card or in the email that confirms its purchase. Gift cards cannot be exchanged for cash.

Please give us accurate information about your requirements, sizes and the session location, and make sure we can safely access any home, office or hotel where a session takes place. Styling advice is a matter of professional opinion; the final decision on what to keep, buy or wear is always yours.

We will provide our services with reasonable care and skill. If we fail to do so, please tell us promptly and we will try to put it right, for example by repeating part of the service or giving you a partial or full refund.

We are not responsible for losses that were not foreseeable when the contract was made, or for losses caused by events outside our reasonable control. Our total liability to you for any booking is limited to the fees you paid for that booking. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

The content, text and photography on this website belong to Styled by ID or are used with permission. You may view and share pages for personal use, but please do not copy or republish our content without permission. Our Privacy Notice explains how we use personal data.

If you are unhappy with our service, please email hello@styledbyid.co.uk and we will aim to respond within 5 working days.

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

We may update these terms from time to time. The version that applies to your booking is the one in force on the date of your booking confirmation.